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| Company Name | The Venetian | The Palazzo Resort |
| Location | NV |
| Date Posted | Feb 10, 2012 |
| Category | Casino |
| Job Type | Full-Time |
Description
Part of The Venetian & The Palazzo's mission is 'our commitment to a rewarding, exceptional work environment that fosters excellence in team members who embrace the challenges and demands of a dynamic, world-class organization.' It starts with an excellent wage and benefit package. Team members can cover their entire families at no cost or opt out and receive cash if they have coverage available from another source. The Venetian also offers several benefits unmatched on the Las Vegas Strip, including subsidized on-site child care, 24-hour concierge services for team members, a free wellness center open 24-hours-a-day, and free generic prescriptions. Our philosophy is that to attract the best we need to offer the best. We also know that to provide the best possible guest service, our team members need to feel good about coming to work each day. We have many ways of maintaining high team member satisfaction and commitment. We offer a variety of training and developmental programs and when hiring we give first preference to qualified internal candidates. Our goal is to be the best place to stay, and the best place to work in Las Vegas. We invite you to explore all that The Venetian & Palazzo have to offer by proceeding to our website for more information at www.venetian.com.
The COCKTAIL SERVER - POOL is responsible for providing pool guests with prompt and accurate beverage service. Providing unmatched service to all guests in every interaction. All duties are to be performed in accordance with departmental and The Venetian Casino Resort's policies, practices, and procedures.• Efficiently and accurately takes and delivers orders, possess excellent interpersonal service skills with a friendly and professional demeanor, manages multiple tasks and remain calm in very high paced and stressful environment and works well under pressure.• Provides unmatched service to guests at all times.Proactively seeks guest service opportunities.• Interacts with pool guests taking drink orders while up-selling and delivering high quality drink orders to the guests in a timely manner.• Must be familiar with both semi and modified beverage club service• Maintains assigned areas by keeping them clean and free of debris, and tracks guests while they move about the Casino floor.• Handles cash and credit transactions accurately and efficiently associated with beverage sales and provide appropriate change to the guest based on beverage sales.• Knowledge and terminology of beer, wine, and spirits. Must be familiar with domestic and import beers, different types of wine, brand name spirits, and garnishments.• Provides accurate directions and information for guest inquires and is knowledgeable about all aspects of the Venetian Casino Resort services, features, attractions, promotions and special events.• Perform additional duties as directed by management.Minimum Employment Requirements: 21 years of age, proof of authorization/eligibility to work in the United States, High School Diploma or equivalent, ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form, interpersonal skills with focused attention to guest needs to deal effectively with all business contacts, maintain a professional, neat and well-groomed appearance adhering to VCR appearance standards, maintain consistent adherence to the VCR Unmatched Guest Service Standards, work varied shifts, including weekends and holidays. Specific Position Requirements: Minimum one (1) year cocktail service experience in a high volume cash handling setting required.Must possess superior customer service skills. Previous experience at a pool or nightclub preferred. Must possess brand and/or recipe knowledge and be familiar with customer ordering practices for beers, wines and spirits. Must possess knowledge of attractions/restaurants in the Las Vegas area and provided by the Venetian.Must be able to obtain a Health and TAM card. Must have the ability to speak and to listen in a public forum, basic math skills are required, and ability to handle cash and accurately make change.Must maintain cleanliness of work area at all times. Must be able to maintain physical stamina and proper mental attitude and have the ability to deal effectively with guests, management, team members while working under pressure and meeting deadlines. Must be willing to work outdoors in seasonal heat (100F+) or cold as well as inclement weather, and be able to lift a minimum of 25lbs. Have a basic knowledge of attractions/restaurants in the Las Vegas area and provided by the Venetian. Physical ability to access all areas of the property. Must be able to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke. Must be able to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
The Venetian and The Palazzo is an Equal Opportunity Employer and drug-free workplace. To learn more about the world's largest resort destination, visit www.venetian.com.
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